Refund policy
Last updated: 23 September 2026
We want you to be glad you waited. If something is wrong with what arrives, tell us and we will make it right. No arguments, no run around.
WAITLIST RESERVATIONS
Reserving a spot is free and we take no payment, so there is nothing to refund. You can leave the waitlist at any time using the unsubscribe link in any of our emails, or by writing to yarshin@whopptoys.com.
CANCELLING BEFORE DISPATCH
You can cancel an order any time before it ships and get a full refund, including any shipping charge. Email us your order number and we will take care of it. If the parcel has already gone to the courier, see the sections below.
IF WE ARE LATE
Our products are made to order, and the dates we give are honest estimates rather than promises. If the dispatch date moves materially beyond what we told you when you ordered, we will write to you and explain why, and you can cancel for a full refund, no questions asked.
DAMAGED, DEFECTIVE OR WRONG ITEMS
Please check your parcel when it arrives. If the item is damaged, faulty, incomplete or simply not what you ordered, contact us within 7 days of delivery at yarshin@whopptoys.com with:
• your order number
• photographs of the item and of the outer packaging
• an unboxing video if the parcel arrived visibly damaged. This is not us being difficult, it is what lets us claim against the courier and get your replacement out faster.
We will send a replacement at no cost to you, or refund you in full if we cannot replace it. Return shipping on a genuine fault is on us.
CHANGED YOUR MIND
If the item is unopened and in its original packaging, you can return it within 7 days of delivery for a full refund of the item price. Return shipping in this case is yours to arrange and pay for. Collectible packaging is part of the product, so please keep it intact if you think you might return it.
JOINTS AND PARTS
Articulated figures have moving parts, and occasionally one does not behave. If a joint fails or a part breaks under normal display or handling within 30 days of delivery, get in touch. We will repair or replace the part where we can, and the whole item where we cannot.
This does not cover drops, modification, repainting, forced disassembly or ordinary wear over time.
WHAT WE CANNOT TAKE BACK
• Opened items that are undamaged and simply unwanted
• Items damaged after delivery, or missing parts or packaging
• Items bought from a reseller rather than from us directly
HOW REFUNDS ARE PAID
Refunds go back to your original payment method. Once approved we release the refund within 2 business days, and your bank or card issuer usually takes a further 5 to 7 business days to credit it. We will email you when we release it. If the original method is no longer available, we will agree an alternative with you.
SHIPPING CHARGES ON REFUNDS
If the refund is because of our error, a fault, or a cancellation by us, you get any shipping charge back in full. On a change of mind return, the original shipping is not refunded.
HOW TO REACH US
Email yarshin@whopptoys.com with your order number and a short description of the problem. We acknowledge within 48 hours.
If you are not happy with how your request was handled, escalate it to our Grievance Officer, Mohamed Yarshin P A, at the same address or on +91 80 8654 7022. We acknowledge grievances within 48 hours and aim to resolve them within one month.
WHOPP Entertainment Private Limited
Parakkat House, C P Ummer Road, Pullepady, Ernakulam 682035, Kerala, India
yarshin@whopptoys.com ·