Shipping policy
Last updated: 23 September 2026
WHERE WE SHIP
We ship across India. International shipping is not available yet. If you are outside India and want it to be, join the waitlist and reply to any of our emails so we know where to prioritise.
WHERE WE SHIP FROM
Orders are dispatched from our fulfilment base in Kerala, India.
PRE-ORDERS AND TIMING
Our products are currently pre-orders. The Bheema Hero Box is scheduled to ship from January 2027.
Pre-order dates are targets rather than guarantees. Making a toy properly involves tooling, safety testing and printing, and any one of those can move a date. We would rather be late than ship something that is not right. We will keep you posted by email as the date firms up, and if it slips materially you can cancel for a full refund. See our Refund and Cancellation Policy.
HOW LONG DELIVERY TAKES
Once your order is dispatched, you can expect:
• Metro cities: 2 to 4 business days
• Other cities and towns: 4 to 7 business days
• Remote areas, hill states, islands and the North East: 7 to 12 business days
These are courier estimates, not guarantees. Business days exclude Sundays and public holidays.
SHIPPING CHARGES
Shipping is free across India on the Hero Box. Any charge that does apply to a future product will always be shown at checkout before you pay. No surprises at the last step.
TRACKING YOUR ORDER
We email and SMS you a tracking link as soon as your order is dispatched. Tracking can take up to 24 hours to start updating after you receive the link, so do not worry if it looks quiet at first.
GETTING YOUR ADDRESS RIGHT
Please double check your address, pin code and phone number. We cannot change the delivery address once a parcel has been dispatched, and we are not able to take responsibility for delays or non delivery caused by an incomplete or incorrect address.
MISSED DELIVERIES
Couriers normally try up to three times, so please keep your phone reachable. If a parcel comes back to us undelivered, we will contact you to arrange redelivery. A redelivery charge may apply in that case.
DAMAGE IN TRANSIT
If your parcel arrives visibly damaged, photograph it before opening and record an unboxing video if you can. Report it within 7 days of delivery and we will replace the item. Full details are in our Refund and Cancellation Policy.
DELAYS WE CANNOT CONTROL
Courier disruption, weather, strikes and regional restrictions occasionally get in the way. We are not liable for delays caused by events outside our reasonable control, but we will keep you informed and chase the parcel with you.
QUESTIONS
Email yarshin@whopptoys.com
WHOPP Entertainment Private Limited
Parakkat House, C P Ummer Road, Pullepady, Ernakulam 682035, Kerala, India